WE'RE HIRING - Support Engineer/Manager - JOIN OUR TEAM

06.07.2020

SPH Engineering is a hi-tech company specializing in professional drone software and integrated unmanned system development and services. SPH Engineering is more than seven years in the business and has achieved worldwide recognition in the professional unmanned systems industry. 

We are looking for 

USER SUPPORT ENGINEER OR USER SUPPORT MANAGER

Responsibilities

  • Providing tech support via e-mail and phone for UgCS software and other products developed by SPH Engineering;
  • Act as a liaison between the tech team and customers;
  • Improving the support experience for SPH's software users;
  • Contributing “user stories” and ideas to the marketing team to be turned into stories, articles, FAQ, How-To, videos, etc;
  • Updating, reviewing, and preparing End User Documentation such as Manuals etc.

Requirements

  • Experience in IT / Telecom / Hi-Tech / Software Development;
  • Technical User Support background is a plus;
  • Fluent in English for oral and written communication with native speakers; Spanish and/or German is a plus.
  • Ability to work with large volumes of information: to find, to aggregate, to structure, prepare;
  • Working knowledge of tools such as JIRA, Service Desk, CRM systems;
  • Good Skills with Windows, MacOS, Android, General electronic (PC, Phones, Tablets, Drones, etc)
  • Experience with Linux, HTML, XML, Electronic components and schematics is an advantage;
  • Interested in unmanned systems, robotics professionally or as a hobby is a plus;
  • Able to own user problems and search for solutions;
  • Self-managing, responsible, caring, and helpful personality.

We offer

  • 1000-2000 gross and bonuses
  • Work in a hype industry with the state of the art products and extreme growth capabilities during the next five years
  • Option to act as an instructor for onsite and offsite training
  • Flexible working environment -> if required work from home is an option
  • Free parking at the office
  • Awesome team.

Apply by sending your CV and Motivation letter to pr@ugcs.com

For more info get in touch with Sales Director Janis Kuze +37125453422. 

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